Supplier Onboarding Agent
A conversational agent that walks new suppliers through onboarding — collecting documents, validating data, and surfacing anything that needs human review.
New supplier onboarding is universally painful. The supplier waits weeks. The buyer chases documents. Procurement, finance, and legal all want different things in different formats.
The agent’s job
The Supplier Onboarding Agent runs the workflow end-to-end:
- Greets the supplier in their preferred channel and language
- Collects required docs — incorporation, banking, certifications, insurance
- Validates each document against authoritative sources where possible
- Flags any inconsistency for human review with the relevant context attached
- Closes out by activating the supplier in the ERP and notifying the buyer
What human reviewers actually do
The agent reduces a buyer’s onboarding queue from “review everything” to “review the 12% of cases where the agent flagged a real issue.” The other 88% finish without anyone touching the file.
Time-to-active
In production deployments, average onboarding time has dropped from 28 days to under 5. Most of the remaining time is supplier-side — waiting for them to provide documents at all.